From Customer-Centricity to Employee-Centricity: Next Generation Employee Engagement on the rise, boosting Productivity and Performance.  

 

Employee Engagement is on the rise. Defined as the emotional commitment of an employee towards the company and its goals, Employee Engagement is becoming part of each modern HR department. Empirical data shows how Employee Engagement has sustainable impact on productivity, fluctuation rates, happiness and well-being, team identification and integration, and profitability of a company. Hence, Companies are shifting from being Customer Centric to being Employee Centric – with success?

 

Marco Meister, Co-Founder & Managing Partner, Volunty